Effective Date: December 2023
Welcome to Harry's Home Comfort! We prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy delineates how we gather, utilize, store, and protect your personal information, as well as your rights concerning your data. We urge you to thoroughly peruse this Privacy Policy and encourage you to reach out to our Privacy Officer should you have any queries or concerns.
1. Who We Are and What This Policy Covers
This Privacy Policy pertains to Harry's Home Comfort and its affiliates (collectively referred to as "Harry's Home Comfort," "we," "us," or "our"). It encompasses the personal information of our customers (current, former, and prospective), website visitors, and other individuals who engage with Harry's Home Comfort. We are devoted to complying with privacy laws applicable to our operations, including but not limited to the Personal Information Protection and Electronic Documents Act (Canada), the Personal Information Protection Act (Alberta), the Personal Information Protection Act (British Columbia), and the Act respecting the protection of personal information in the private sector (Quebec).
This Privacy Policy delineates how we gather, process, and safeguard your personal information in the following scenarios:
- When we provide or discuss our products or services with you
- When you use our website
- When we engage in other activities as part of our business operations
- When we share your personal information with third parties, such as service providers
2. What Personal Information We Collect and Why
In the course of providing products or services and conducting business operations, we gather or obtain personal information about you. We may obtain this information directly from you, from third parties, or through digital interactions. The types of personal information we collect may include, but are not limited to, your name, address, telephone number, email address, age, date of birth, gender, employment details, IP address, browser type and language, access times, complaint details, details of your product and service usage, and information about your interactions with us. We may also collect banking and/or credit card information for payment processing and, if applicable, refer to consumer reports for credit assessments. We maintain records of customer interactions, inquiries, complaints, and feedback.
Our primary purposes for collecting and using personal information include providing our products and services, administering accounts, conducting support services, marketing, and generating operational analysis. We may also use personal information to enhance and customize your experience on our website and to inform you about new products and services. We respect your preferences and will cease such communications upon request.
3. Use of Cookies and Tracking Technologies
When you visit our website, we may utilize tracking software, including "cookies," to monitor and record your browsing habits. Cookies are text files that identify your internet browser but not your identity. We employ cookies to collect and store information such as browser type, operating system, visit duration, geographic data, referring websites, and pages visited. These technologies aid us in improving your browsing experience.
We may also collaborate with third-party partners to deliver tailored ads across the internet. These partners may gather information about your online activities to provide relevant ads. You can manage and control cookies through your browser settings.
4. Legal Basis for Collecting and Using Personal Information
Generally, we collect, use, and disclose personal information with your consent, except as permitted or required by law. Consent may be explicit or implied, and you have the option to withdraw consent when appropriate.
5. Disclosure of Personal Information
We do not disclose personal information to third parties without your authorization, unless required or permitted by law. We may share personal information among Harry's Home Comfort affiliates and with trusted service providers who adhere to our privacy policies. Some service providers may be located outside of Canada.
6. Protection of Your Personal Information
We implement physical, electronic, and managerial measures to safeguard your personal information. These measures include staff training, access controls, technological security, and physical security measures. While we strive to protect your information, no security measures can guarantee absolute security.
7. Data Retention
We retain your personal information for the longest of the following periods:
- As long as necessary to provide products and services
- As required by law or professional standards
- Until the end of potential litigation or investigations
- As directed by internal retention policies
Backup copies of personal information are destroyed in accordance with the backup's lifecycle.
8. Contact Us
You have the right to:
- Obtain information about how we collect and use your personal information
- Request a copy of your personal information
- Update or correct your personal information
- Withdraw your consent
To exercise these rights or if you have questions about your personal information, please contact our Privacy Officer at:
Privacy Officer
Harry's Home Comfort
310 Miwate Priv
Email: legal@harryshome.ca
We aim to respond to requests for access to personal information within 30 days, with potential extensions in specific circumstances.
9. Concerns
If you are dissatisfied with how we handle your personal information or have privacy-related concerns, you can contact the privacy regulator in your jurisdiction. Our Privacy Officer can provide information on the appropriate regulator.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, with changes being effective on the amended revision date provided below. Please periodically review this Privacy Policy to stay informed about how we process your information.
Last Review: December 2023
Last Update: December 2023